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Google error: Can´t log in: invalid credentials
Google error: Can´t log in: invalid credentials
Lucia Matúšková avatar
Written by Lucia Matúšková
Updated over 2 months ago

Sometimes when you´re connecting a Google inbox, you might receive the error "Can´t log in: invalid credentials. Provided email address and app password do not match"

In that case, please check the following:

1) Make sure there is only one app password for Warmup Inbox and it´s named exactly Warmup Inbox

2) Double-check that you have the IMAP access enabled. To check this, please go to the email address´s settings - see all settings - Forwarding and POP/IMAP

3) Make sure the SPF, DKIM, and DMARC records are properly set up. To check this, you can perform a mail test.

If you need any additional help, don't hesitate to contact our customer support.

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